School Receptionist - Cardiff
Elementa Support Services are proud to partner with a well-regarded English-medium secondary school in Cardiff to recruit a professional and welcoming School Receptionist.
About the Role
The School Receptionist will be the first point of contact for the school, playing a key role in creating a positive, safe, and professional environment for students, parents, staff, and visitors. You will support the smooth running of the school office through high-quality administrative and reception services.
Hourly rate: Competitive, dependent on experience
Key Responsibilities
- Acting as the first point of contact for parents, visitors, and external visitors
- Managing the school reception area and signing-in procedures
- Answering and directing phone calls and emails professionally
- Supporting attendance and pastoral administration as required
- Providing general administrative support to senior leaders and office staff
- Maintaining accurate records and handling sensitive information confidentially
- Supporting daily school office procedures to ensure smooth operation
Key Skills & Requirements
- Enhanced DBS (or willingness to obtain one)
- Registration with Education Workforce Council (EWC)
- Excellent written and spoken English
- Previous experience working in a school office or reception environment is highly desirable
- Confident and professional telephone manner
- Strong customer service skills
- Proficient in Microsoft Office (Word, Excel, Outlook)
- Experience using school MIS systems (e.g. Arbor) desirable
- Highly organised, reliable, and flexible
- Calm, friendly, and approachable under pressure
- A proactive “can-do” attitude and strong team ethic
Ideal Candidate Profile
- Previous experience as a school receptionist or administrator
- Strong communication and interpersonal skills
- Ability to manage competing priorities in a busy school environment
- Professional, discreet, and emotionally intelligent
- Able to work independently and as part of a wider school team
About the School
The school is a welcoming, English-medium secondary school in Cardiff, committed to providing a supportive and inclusive learning environment. The leadership team values professionalism, teamwork, and high standards of pastoral and administrative support.